Disclosures and Privacy Policy
Who does Navra Financial Services Represent?
Navra Financial Services does NOT represent any developer, property investment company, marketing company or real estate agent. Our clients interest is our interest and our only interest. Where we do receive payments or commissions, these are fully disclosed to our client.
Navra Financial Services Pty Ltd considers it imperative for you to know exactly what commissions and fees are charged by any organisation.
Navra Financial Services Pty Ltd receives commissions and fees from various sources including financial institutions, vendors, property developers, real estate agents and/or insurers.
As these vary from source to source and are dependent on the eventual investment structure placed, commissions and fees are disclosed on an individual basis. A detailed disclosure is stated in Financial Services Guide (FSG) presented to each client.
This disclosure is correct at the time of printing (September 2007)
Disclaimer
Navra Financial Services Pty Ltd believes that the information and advice contained on this website are accurate as at the time and date of issue.
However, Navra Financial Services Pty Ltd provides no warranty of accuracy or reliability in relation to any advice or information contained in this document and to the extent permitted by law accepts no responsibility for any loss or damage whatsoever arising in any way for any representation, act or omission, whether express or implied (including responsibility to any person by reason of negligence) is accepted by Navra Financial Services Pty Ltd or any officer, agent or employee of Navra Financial Services Pty Ltd.
Financial Services Guide
This Financial Services Guide is correct at time of printing (September 2007).
Privacy Policy
Your privacy is important to Navra Financial Services Pty Ltd.
Your privacy is important to us. This statement outlines Navra Financial Services Pty Ltd's
policy on management and protection of the personal information we hold about our clients.
It is Navra Financial Services Pty Ltd 's policy to respect the confidentiality of information and the privacy of individuals. Navra Financial Services Pty Ltd is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.
Navra Financial Services Pty Ltd's Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any private information we hold will be governed by the most current Navra Financial Services Pty Ltd Privacy Policy Statement.
Our Privacy Policy is based on openness about how we use, and protect, your information. We are committed to being open about how we use personal information. Where our documents ask for personal information, we will state the purposes for its use and to whom it may be disclosed.
Why does Navra Financial Services Pty Ltd collect personal information?
We collect your personal information to ensure that we are able to provide you with the products and services that are appropriate to your needs. The process of providing financial advice may seem simple, but it is the result of carefully gathering all the right details to help us assess a client's financial situation and goals. In fact, under the law, we have to demonstrate that we know the client and have identified your needs, your objectives and your financial circumstances before we may offer you any advice.
We aim to ensure that the personal information that we retain about you is accurate, complete and up to date. If you provide us with incomplete or inaccurate information, we may not be able to provide you with the advice, products or services you are seeking.
What kind of personal information do we ask for?
Because of the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our clients. The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, tax and financial statements and employment details.
We obtain most of this information directly from our clients through questionnaires or other forms, and from maintaining records or information provided in the course of ongoing financial planning advice or customer service. We may also obtain information from other sources.
Some of our insurance services also require us to collect sensitive information. For more details, see the section below. Sensitive information is subject to greater restrictions. If you choose not to provide the information we need to fulfill your request for a specific product or service, we may not be able to provide you with the requested product or service.
How do we use this information and to whom may we disclose it?
The personal information Navra Financial Services Pty Ltd holds is used for establishing and managing your financial products or services, reviewing your ongoing needs, enhancing customer service and product options and giving you ongoing information or opportunities that we believe may be relevant to your financial needs and other circumstances.
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
- Navra Financial Services Pty Ltd investment advisers, lending managers and those who are authorised by Navra Financial Services Pty Ltd to review clients' needs and circumstances from time to time.
- Service providers and specialist advisers to Navra Financial Services Pty Ltd who have been contracted to provide Navra Financial Services Pty Ltd with administrative, financial, insurance, research or other Service
- Other insurers, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law
- Anyone authorised by an individual, as specified by that individual or the contract
Generally, we require that organisations outside Navra Financial Services Pty Ltd who handle or obtain personal information as service providers to Navra Financial Services Pty Ltd acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this policy.
Sensitive information is subject to greater restrictions
Some personal information we hold is 'sensitive' in that it may relate to a person's state of health and medical history. The Law also restricts the way we use, store and access tax file numbers.
Sensitive information is usually needed for applications for life, sickness and disability insurance and to manage claims on those products. It may also be relevant to loans, finance and other applications. It is Navra Financial Services Pty Ltd policy that sensitive information will be used and disclosed only for the purposes for which it was provided, unless the customer specifically agrees otherwise or the use or disclosure of this information is allowed by law. Documents asking for sensitive information will explain this.
Management of personal information
Navra Financial Services Pty Ltd trains its employees and investment advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Navra Financial Services Pty Ltd regards potential breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may, as a requirement of law, need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you and/or we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
Navra Financial Services Pty Ltd endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone or via Navra Financial Services Pty Ltd website.
You have the right to check what personal information about you is held by us Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which Navra Financial Services Pty Ltd holds about you and to advise Navra Financial Services Pty Ltd of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
What if you have a complaint?
If you consider that any action of Navra Financial Services Pty Ltd breaches this Privacy Policy Statement or the National Privacy Principles or otherwise does not respect your privacy, you can make a complaint. This will be acted upon promptly. To make a complaint, please telephone us on 02-9087-1888.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.
How to contact us
If you want to:
- Make a general enquiry about Navra Financial Services Pty Ltd's privacy policy
- Change your personal information
- Access your personal information phone Navra Financial Services Pty Ltd on 02 9087 1888 or contact your investment adviser directly
Supplement - Our Website and Links to third party websites
Navra Financial Services Pty Ltd website has links to external third party websites that may benefit or be of interest to the user, for example various Fund Managers. External websites such as these should contain their own privacy statements and we recommend you review them when using their websites.
Please note, however, that third party websites are not covered by Navra Financial Services Pty Ltd's privacy policy and these sites are not subject to Navra Financial Services Pty Ltd's privacy standards and procedures.